FREQUENTLY ASKED QUESTIONS

A consultation is required, and the $150 fee is not applied to the final project cost. The consultation fee covers our time to meet, walk through your spaces together, discuss your goals, style, and any challenges, and take measurements so we can create a custom plan for your home.

Consultations typically last 30 minutes—1 hour. After the visit, we’ll send a detailed estimate with an idea of expected project cost before moving forward.

For the editing part, yes! Through past experience, we find that decluttering is the most important part of our three-step process. It is extremely helpful to edit before putting items in order. However, it is not necessary to be present for the organizing part. 

Yes- after the contract is signed, we require a 50% deposit to lock in your project. This will be credited back to your final invoice.

It all depends on your wants and needs. Though we strongly suggest using what you already have, buying additional items will help create a more organized space. These items may include but are not limited to bins, baskets, drawer organizers and hangers. The cost of these items will be discussed during the research and ordering process. We will add expenses as reimbursements to your final invoice. 

Locally, yes! Our focus is primarily in the Charleston area. Travel fees may apply to certain areas, including Kiawah Island and Johns Island.

If you need to reschedule, please contact us as soon as possible. Canceling within 48 hours will result in a $100 cancellation fee + $75 for each additional organizer scheduled.

Orderly is a licensed, bonded, and insured company. The policy will be provided to the client upon request.

Because we typically schedule jobs Monday through Friday, we do not work weekends. However, we may make an exception if our organizers are all available, and an additional weekend rate will be added to the final invoice.